Customer Support
From enquiry, to design, to quote, all the way through to delivery and then after sales support, you are never on your own with Donaldson Timber Engineering.
From enquiry, to design, to quote, all the way through to delivery and then after sales support, you are never on your own with Donaldson Timber Engineering.
We don’t believe in having a separate customer service department, we pride ourselves on having a one person contact to help at any stage of your project.
You are never on your own
We don't run a separate customer service department. One person looks after your project from enquiry, through design and quote, to delivery and after-sales support.
A named contact
The same person knows your job, your site and your programme.
Support after delivery
On-site questions are handled by people familiar with your project and its design.
Straight answers
Technical advice from people who build these components every day.
Local numbers
Call the branch looking after your project directly.
Support at every stage
From the first phone call to the last delivery, the same team stays with your project.
- 01
Enquiry + advice
Guidance on what is possible before anything is committed.
- 02
Design + approval
Drawings explained, revisions handled, approvals tracked.
- 03
Delivery coordination
Loads planned around your site and programme.
- 04
After sales
On-site queries picked up quickly by your usual contact.
Common questions
Talk to a person
One contact, start to finish
Call your nearest branch or send us your project details and we will get straight back to you.